Reasons the Public Sector Should Embrace Automation
The recent World Economic Forum report predicted that machines will perform half of all work tasks by 2025. Many industries have already begun exhibiting this innovation. For instance, in Japan, one restaurant only employs robots as servers, and the place is called Robot Restaurant, which unfortunately closed down in 2020 due to the pandemic. Regardless, Robot Restaurant has proven that we now have machines to replace humans in a few roles. And yet, the public sector remains far behind in terms of technology. You’ll encounter at least one person complaining about the public sector’s inefficiency everywhere you go. True enough, when you need permits and licenses, you’d usually endure long lines and processing times. You’ll also fill in several forms that you could’ve skipped if the government agency had just automated all forms.
